PRIVACY POLICY

1. Information We Collect

When you explore our handloom catalog, create a patron account, or place an order at Aarathana Noolvanam, we collect necessary information to fulfill your acquisition:

• Personal Identifiers: Full name, verified email address, telephone contact number.
• Fulfillment Information: Physical delivery addresses, postal PIN code, state, and city.
• Transaction Records: Items purchased, invoice reference number, payment status, and dispatch tracking details.
• Technical Data: Browser session information, IP location, and localStorage tokens to preserve your shopping bag and wishlist.

2. How Your Information Is Used

Your data is processed strictly for authentic commerce and customer assistance:

• Processing, packing, and courier dispatching your handwoven garments.
• Generating statutory GST Tax Invoices and complying with Indian taxation laws.
• Sending transactional updates via WhatsApp and email (dispatch tracking, delivery verification).
• Providing personalized service through our Patron Concierge team.
• Delivering our quarterly editorial journal if voluntarily subscribed.

3. Payment Security & Zero Storage of Financial Credentials

We uphold rigorous payment security standards. All online transactions (UPI, Credit/Debit cards, Net Banking) are conducted through Razorpay, an RBI-authorized and PCI-DSS Level 1 certified gateway.

✦ Aarathana Noolvanam never stores, logs, or has access to your full credit card numbers, CVVs, or banking PINs. All communications are protected by 256-bit SSL encryption.

4. Cookies & Browser Storage

Our site uses essential technical cookies and browser local storage solely to manage your active cart items, saved wishlist selections, and authenticated patron login sessions across pages. We do not participate in third-party behavioral advertising or track you across other websites.

5. Zero Third-Party Selling or Monetization

We do not sell, rent, monetize, or trade your personal information with external marketers. Delivery details are shared exclusively with verified logistics partners (Blue Dart, Delhivery, DTDC) strictly for physical parcel transit.

6. Your Rights & Data Erasure

You retain full authority over your personal information. You can edit saved shipping addresses in your Patron Account at any time, unsubscribe from correspondence via a single click, or contact our Grievance Desk to request permanent deletion of your profile.